Posts

Speaking Out in a Pandemic – Rod Diplock

This interview originally appeared in Loss Prevention Magazine. Read the full article here.

At the onset of the novel coronavirus pandemic, like most companies we approached it as we had approached past crises. Our preparedness and remote capabilities allowed us to provide uninterrupted, reliable, and responsive customer support. Our long-term relationships and constant communication with our supply chain partners allowed us to avoid disruptions. And our distribution centers, which are considered essential services, ensured employees followed safe and healthy measures while staying fully operational to deliver for our customers.

We quickly discovered this pandemic was unlike any other crisis any of us had experienced, and there was no playbook to navigate the unprecedented challenges. We stuck with the basics and focused on our core values. In everything we do at CONTROLTEK, we provide solutions that protect. We are the people that deliver, and our focus and commitment is devoted to our customers.

We kept business as usual delivering loss prevention solutions for our retail partners while also evaluating whether our customers needed different solutions to “protect” in this moment. The impact of this crisis increased the concern of protecting the health and safety of people, and we began to hear from our customers the need for personal protective equipment (PPE) such as hand sanitizer, masks, face shields, countertop shields, and gloves. We have provided essential security and operational supplies to our retail, banking, and logistics customers for many years. We were able to leverage our diverse supply chain to secure the vital PPE our customers were looking for from trusted sources. These relationships allowed us to also manage the costs as best we could with the current demand and deliver it very quickly for our customers.

We are extremely grateful for the partnerships that we have throughout the retail industry, and it has never been more important to us to provide our partners the support and solutions you need. We look forward to continuing to support those on frontlines in any way we can. As we begin to experience the new normal, we are here to collaborate and will continue to work diligently to offer resources, tools, and solutions to best support the retail industry.


This interview was featured in the May/June 2020 issue of Loss Prevention Magazine. To subscribe to the printed version of the magazine and enjoy other great content, visit losspreventionmedia.com.

CONTROLTEK’s New CMatch AI Health for Temperature Detection, Occupancy Verification and Mask Compliance

BRIDGEWATER, N.J. (May. 7, 2020) – CONTROLTEK a leader in retail asset protection and security solutions, releases a new Health Compliance module of the CMatch AI computer vision platform providing non-contact preventative screening in light of the Coronavirus pandemic and increased concern for health safety.

“Powered by cutting edge, deep learning technology, the CMatch AI applications are extremely versatile allowing for features to be adjusted to adapt with new challenges,” said Tom Meehan, CFI, CONTROTLEK’s chief strategy officer and chief information security officer.  “The module offers temperature detection, mask compliance, and occupancy verification. We were able to adjust the platform’s thermal feature, originally programmed for early indication of fire, to screen and detect elevated body temperature. Additionally, the mask compliance feature designed to identify a person entering a facility with a mask as a robbery threat, has been adapted to detect a face mask for health compliance.”

Additional features include occupancy verification using facial recognition technology for unique customer counts and access control integration using temperature, mask compliance, or facial recognition as a proxy to precisely verify whether an individual is safe to enter a facility.

“This automation platform eliminates the need for human interaction to verify compliance supporting health safety, reducing labor costs, and providing real-time information,” said Rubin Press, the vice president of global sales at CONTROLTEK. “CMatch AI will help retailers reopen stores safely and streamline compliance with new COVID19 policies, while remaining adaptable for what changes may come with the future.”

The CMatch AI Health Compliance platform is scalable with the ability to operate as a standalone plug-and-play device or as a cloud solution to save information for enterprise-level monitoring. CONTROLTEK’s First Time Right™ systems deployment and professional services simplifies implementation for quick deployment.

For more information about CMatch AI Health Compliance module and CMatch AI computer vision platform, along with downloadable data sheets, visit the CONTROLTEK website.

CONTROLTEK Launches Computer Vision Platform for Facial Recognition and Health Compliance Monitoring

BRIDGEWATER, N.J. (Apr, 23, 2020)CONTROLTEK a leader in retail asset protection and security solutions, announces the release of new enterprise computer vision platform, CMatch AI. Powered by cutting edge, deep learning technology, CMatch AI delivers real-time, precise, reliable, and secure biometric applications critical for solving challenges unique to a wide range of industries including retail and financial institutions.

CMatch AI is truly a computer vision platform that harnesses the power of video to help retailers and banks identify threats in real time. The platform delivers a variety of applications for facial recognition, health compliance, access control, occupancy verification and behavior analytics,” said Tom Meehan, CFI, CONTROTLEK’s chief strategy officer and chief information security officer. “CMatch AI’s impressive technology exceeds facial recognition performance, accuracy, security standards and flexibility for modifications to help combat the changing times. This has been a long-term project and we’re excited to officially launch it to our industry partners.”

“The CMatch AI technology applications are versatile to help with a variety of challenges businesses are faced with especially with the current climate and focus to keep customers and employees healthy and safe,” said Rubin Press, the vice president of global sales at CONTROLTEK. “The CMatch AI Health Compliance System addresses health safety concerns with the use of state-of-the art sensor technology to allow for non-contact preventative screenings. A variety of applications including thermographic fever scanning, mask compliance detection and highly accurate and definitive counts for occupancy verification, precisely verify whether an individual is safe to enter a facility.”

“We’ve been helping our customers solve their unique business challenges for over 40 years,” said CONTROLTEK CEO, Rod Diplock. “Expanding our solutions offering to include a computer vision platform is another way to add value for our customers and to help them address threats and safety concerns.”

More information about CMatch AI and the health compliance module, along with downloadable data sheets, can be found at CONTROLTEK’s website.

Industry Veterans Team Up to Discuss the Rapidly Changing Environment and ‘New Normal’ Related to COVID-19

BRIDGEWATER, N.J. (Apr, 16, 2020) – Industry experts discuss how retailers are coping with the changes and impacts the Coronavirus pandemic is having on the retail loss prevention industry. In each weekly CrimeScience COVID-19 Series podcast, Dr. Read Hayes covers LPRC initiatives related to the pandemic, Tom Meehan, CFI reviews risk and vulnerabilities in technology and Tony D’Onofrio discusses the ‘new normal’ from current events.

“We have started our new LPRC CrimeScience COVID-19 series to thoroughly discuss dynamics and evidence-based solutions during these uncertain times,” said Dr. Read Hayes, research scientist at University of Florida and director of LPRC. “In addition to this podcast, the LPRC is leveraging multiple research and other data sources to support our nearly 70 major retail chains in helping maintain customer and employee confidence.”

“The COVID-19 situation has forced us to change how we physically operate to protect the health and safety of our employees, customers and partners. Adversaries have jumped on the opportunity to exploit the crisis, taking advantage of people and businesses,” Tom Meehan, CFI, chief strategy officer and chief information security officer at CONTROLTEK. “The podcast aims to keep our industry informed of cyber-threats and proactive security measures to stay vigilant against risks and maintain a healthy security posture during this time.”

“The COVID-19 health crisis is transformational and will lead to a ‘new normal’. For all of us, this is a once in a lifetime moment for reinventing and discovering the next set of professional growth model,” said Tony D’Onofrio, chief executive officer of TD Insights. “In this new LPRC podcast series, we will explore, through science-backed research, the ‘new normal’ and how to leverage it to positively optimize the Loss Prevention function for a more prosperous digitally-evolved retail industry.”

The CrimeScience COVID-19 Series podcast, will be released every Thursday. In addition, the latest information on COVID-19 can be found at the following resources: CONTROLTEK COVID-19 Response Center, LPRC COVID-19 Resources, TonyDonofrio.com.

###

About CONTROLTEK
Since 1976 CONTROLTEK has been a global leader in tamper-evident security packaging, helping banks, armored couriers and retailers transport cash safely and securely. The company’s expanding line of inventory protection and visibility solutions also helps retailers protect their merchandise better and run their operations more efficiently. As a second-generation family owned business, with a history of stable growth and a reputation for strong customer focus, CONTROLTEK continues to deliver on its mission every single day: to provide solutions that protect and to always deliver on their promises.

Media Contact
Kim Scott
Director of Marketing
(908) 603-0066
Kim.Scott@controltekusa.com

CONTROLTEK Launches COVID-19 Response Center

BRIDGEWATER, N.J. (Apr, 9, 2020)CONTROLTEK a leader in retail asset protection and tamper-evident packaging launches a COVID-19 Response Center with information and resources for retail and financial institution partners to stay abreast of the latest regarding the Coronavirus situation.

“Now more than ever, the power of community, trust and quality information is so important,” said CONTROLTEK CEO, Rod Diplock. “As a business owner navigating this extreme situation, the most valuable resources have been shared to me by peers and business professionals. I want to do whatever I can to pass that along to our industry partners and customers to help them during this challenging time.”

“Our focus is always finding ways to support our clients with the challenges loss prevention and asset protection professionals face in their work,” said Tom Meehan, CFI, chief strategy officer and chief information security officer. “We believe it is our responsibility to look after each other, especially during this complex time. We are all in this together.”

The CONTROLTEK COVID-19 Response Center offers news updates, articles pertinent for LP professionals, cybersecurity technology tips, available business essentials and PPE equipment and helpful tools from the World Health Organization (WHO) and Center of Disease Control and Prevention (CDC). Visit the CONTROLTEK COVID-19 Response Center, to learn more.

###

About CONTROLTEK
Since 1976 CONTROLTEK has been a global leader in tamper-evident security packaging, helping banks, armored couriers and retailers transport cash safely and securely. The company’s expanding line of inventory protection and visibility solutions also helps retailers protect their merchandise better and run their operations more efficiently. As a second-generation family owned business, with a history of stable growth and a reputation for strong customer focus, CONTROLTEK continues to deliver on its mission every single day: to provide solutions that protect and to always deliver on their promises.

Media Contact
Kim Scott
Director of Marketing
(908) 603-0066
Kim.Scott@controltekusa.com

CONTROLTEK Delivers Essential Business and PPE Supplies

BRIDGEWATER, N.J. (Apr, 9, 2020)CONTROLTEK  a leader in retail asset protection and tamper-evident packaging provides essential security, operational and personal protective equipment (PPE) supplies to retail, banking and logistical customers amidst COVID-19.

CONTROLTEK has been a supplier of business-critical supplies like tamper-evident tape, labels, seals, and packaging to transport everything from cash, important documents, medication and biohazard materials for over a decade. The current COVID-19 crisis has heightened the demand and inquiries from customers as businesses look for security solutions to protect their assets during this unprecedented time.

“As we all adapt to the new norm that is presented by Coronavirus, we are seeing businesses implement enhanced security precautions to protect their products in transit and ensure uninterrupted delivery for their customers” said Rubin Press, vice president of global sales. “We want to inform our retail partners that we have these business essentials if needed, to help combat rapidly evolving challenges.”

“We understand that an even higher priority than asset protection is the health and safety of employees and customers,” said Tom Meehan, CFI, chief strategy officer and chief information security officer. “We have leveraged our diverse supply chain to access critical personal protective equipment (PPE) such as hand sanitizer, face masks and face shields to have them available for our retail partners.”

For more information contact your CONTROLTEK representative at 888.808.6970 or sales@controltekusa.com. A variety of security supplies and personal protective equipment can also be conveniently purchased online at the CONTROLTEK store.

###

About CONTROLTEK
Since 1976 CONTROLTEK has been a global leader in tamper-evident security packaging, helping banks, armored couriers and retailers transport cash safely and securely. The company’s expanding line of inventory protection and visibility solutions also helps retailers protect their merchandise better and run their operations more efficiently. As a second-generation family owned business, with a history of stable growth and a reputation for strong customer focus, CONTROLTEK continues to deliver on its mission every single day: to provide solutions that protect and to always deliver on their promises.

Media Contact
Kim Scott
Director of Marketing
(908) 603-0066
Kim.Scott@controltekusa.com

Detect cash bag tampering with CONTROLTEK TripLOK bags.

What Types of Tampering Cash Bags Detect & How Tampering is Detected

Tamper-evident cash bags are specifically designed to protect the integrity of the bag’s contents and alert you if someone has attempted to take anything from the bag. Unlike traditional zipper money bags, locking security bags or canvas bank bags, today’s tamper-evident bags have many security features to indicate if a bag has been opened or compromised in any way, either by a thief of opportunity or a professional.

freezing detection on plastic cash bag

Freezing Attempt Detection

Experienced thieves know that drastic changes in temperature can break a basic tamper-evident seal on a plastic cash bag without damaging the bag. They typically use a can of compressed air to apply freezing cold air directly to the seal. However, modern tamper-evident cash bags are designed with this weakness in mind. In these tamper-evident bags, the freezing temperature of the compressed air activates security ink that reveals a high-visibility message to signal a tampering attempt.

heating detection on plastic cash bagHeating Attempt Detection

Similar technology can also detect if a thief tampers with the plastic cash bag using heat. Along with freezing detection, today’s tamper-evident bags often feature security ink that will activate when it detects heat being applied to the bag, revealing a red ink line or a high-visibility message to indicate that heat was used to open the bag.

water and saliva detection on plastic cash bagWater and Saliva Detection

Using water or even saliva is another common method for thieves to try to defeat a tamper-evident seal. Thieves who have internal access to the cash security bags, such as employees at a bank or cash-in-transit company, will often use their own saliva to weaken the seal of a plastic cash bag, preventing it from closing properly. A tamper-evident cash bag often has a security feature that uses water- and saliva-soluble inks to detect the use of fluids to tamper with the cash bag’s seal. The bag’s seal features a tamper-evident message printed with the special ink, and fluid will smear the ink.

security border and microprinting on plastic cash bagSecurity Border and Microprinting

A common security feature in tamper-evident cash bags is the use of microprinting along a security border. This feature uses a printed design along the borders of a bag, which can be cut open with a razorblade and resealed. With the microprinting security feature, you can easily tell if a bag was cut open and sealed back up because it is impossible to line up the tiny pattern of a microprinted security border after cutting it apart.

small openings prevention on plastic cash bagSmall Openings Prevention

Plastic cash bags are typically sealed with a small flap with an adhesive that sticks to the bag to keep it closed. However, employees who want to save time and space for their organization will often fold the adhesive flap further down on a cash bag, unintentionally leaving an opening at the top of a cash bag, which can allow a thief to reach into the opening and take cash from the bag. A triple-seal closure — as seen in our TripLOK bag, the most widely used tamper-evident cash bag in the industry — makes it virtually impossible to leave a small opening in the bag that can be later exploited.

For clothing stores, a guide on which tags to use for which garments

Shoplifting is a practice that is very widespread, and in terms of the types of businesses targeted, few are hit as frequently or significantly as clothing stores.

“One reason clothing retailers get hit by thieves is because fitting rooms offer convenient privacy for the shoplifter.”

There are several reasons why clothing retailers are especially susceptible to shoplifting. The first is the perceived ease of carrying out the crime. You go into a clothing store, see a t-shirt you like and take it into a fitting room. Then, you put your sweater over it and walk out the front door. The thieves who steal clothes via this method are difficult to nab, as Rutgers’ crime prevention site pointed out. Emboldened by their success, they’ll do it again and again, and clothing store shrinkage will reflect the loss that results from this.

Another reason clothing retailers get hit by thieves is because they offer convenient privacy for the shoplifter. When you go to a hardware store, for instance, you typically don’t get a private room to test out the merchandise, but for clothing stores, this is the norm. For the amateur shoplifter – and the vast majority of shoplifters are amateurs – the fitting room provides a sanctuary to strategize how they’ll get away with theft. While in the fitting room, the shoplifter can determine how best to conceal an article of clothing, and decide how to leave the store so as to arouse as little suspicion as possible.

All too often, amateur thieves get the upper hand when it comes to clothing store theft. But that doesn’t have to be the case. When clothing retailers leverage EAS Hard Tags, they add a critical line of defense against shoplifters. But in order for these stores to reap the biggest theft prevention benefits from hard tags, it’s important to pair the right tags with the right garments.

Clothing stores can protect merchandise with well-placed hard tags.Clothing stores can protect merchandise with well-placed hard tags.

Defending against thieves with well-placed tags
For clothing stores, hard tags can make a big difference in terms of garment security. But to maximize the positive impact, loss prevention experts should aim for the best tag/garment compatibility possible. Here are some of our suggestions for how to tag different common items sold at clothing stores:

  • Shoes: Because of their design, shoes don’t seem to lend themselves to tagging as easily as, say, a pair of jeans. But in fact, tagging them is as easy as finding a solution that can fit through shoelace holes and other small openings. The answer to that is Pencil Tags, whose light and small construction enables them to be easily attached to otherwise challenging items like shoes. Bonus: Pencil tags also work great for accessories like handbags.
  • More expensive items (leather jackets, coats): Not all thieves are amateurs. Some are career criminals who aren’t looking to shoplift for the thrill of it or the desire to have a new item, but are instead focused on a singular task: reselling their stolen goods. For these shoplifters, expensive items like leather jackets are often the most lucrative targets, since they offer the greatest potential value when reselling. To protect these items, clothing stores should affix them with exploding ink tags, which deny thieves the benefit of reselling a pricey item by covering that item in ink when a removal of the tag is attempted.
  • Jeans and t-shirts: Items like t-shirts and pants may not be as pricey as, say, that new leather jacket featured in the display window, but for the impulsive amateur shoplifter looking for an easy swipe, they’re an ideal target. Therefore, clothing stores need to be serious about protecting these rudimentary but highly popular garments. That’s where The Falcon tag from CONTROLTEK can offer a lot of help. A product of careful strategizing among RFID engineers, retail workers and manufacturing experts, the Falcon provides industry-leading protection for apparel items. With a sleek design, these tags are great for stores looking to ensure that products are tagged in a way that’s not only safety-boosting, but cost-efficient as well.

Here at CONTROLTEK, we offer clothing stores an industry-leading EAS Hard Tag arsenal that’s equipped to comprehensively defend all merchandise.

Deposit Bag Tampering

Deposit Bag Tampering: Crooks Can’t Beat Smart Bags

It’s a common activity within the retail world: At the end of the business day, the manager tallies up the day’s revenue, gathers the deposit and drops it off at the bank. This normal, and seemingly safe process, is familiar to nearly anyone who’s ever worked in retail. Unfortunately, it can also offer opportunities for robbers and thieves if the funds are not properly protected.

Ripped from the headlines: Armored Car Drivers and Employees Steal Bank Deposits
Two recent cases:

In October 2015, The LA Times reported that the FBI found $600,000 buried in the back yard of a former armored car driver. The investigation revealed that the stockpile of cash was from two armored car drivers who conspired to steal the loot back in June 2014.

Protecting Deposits

Retailers must ensure their bank deposits are protected.

And in March 2015, a trusted employee of a West Palm Beach business was arrested for stealing an $8,000 deposit. The investigation revealed the employee had a history of making late deposits, which highlights the importance of maintaining tight internal controls and auditing for compliance. In fact, an article published in the Arizona Republic about how retailers can prevent Store Managers from stealing deposits, stated, “Strong internal controls that evolve with the ever-changing financial environment are effective at reducing employee theft.”

Lessons learned: Intelligent Security Packaging
Both of these cases illustrate the importance of following a specific set of procedures for handling store deposits and properly protecting these funds.

“It’s imperative to have protection in place after cash has been taken out of the register or safe for the bank deposit.”

BrightHub noted that there are several preventive measures retailers can take to better safeguard their financial assets, including keeping money under lock and key while it is in the store. In addition, retailers should have a record of those who have handled store cash, as well as the reasons for these activities. Keeping these accountability forms can help cut down on loss as well as theft.

As these incidents show, it’s also imperative to have protection in place after cash has been taken out of the register or safe for the bank deposit. Currently, there are several options available, including the Intelligent Security Packaging offered by CONTROLTEK.

CONTROLTEK has state-of-the-art security packaging to ensure cash is secured all the way to the bank. Solutions like retail deposit bags, coin bags, strap and bundle bags, security seals, cash vault shipping bags, deposit tickets and endorsement stamps help keep accountability and security intact. CONTROLTEK can also include barcodes and other tracking measures to give managers and store owners the peace of mind that their deposits will reach the bank safely.

Worried about deposit security in your store? Let our expert consultants help select the solutions that will best suit your stores’ needs. Contact CONTROLTEK for more information.

With security seals, be on the lookout for fakes

After an item is produced by a manufacturer, it is shipped to the customer. This period of transit becomes an ideal opportunity for cargo thieves to strike. And these days, cargo criminals have a new tool of deception at their disposal.

“Cargo criminals are relying on a new tool of deception.”

This deceptive method became clear during an incident that involved the shipment of pharmaceutical equipment. To ensure that the contents of the shipments arrived safely and intact, the manufacturer sealed the container doors with high security bolt seals.

When the delivery arrived at its destination, the seals were untouched – or at least that appeared to be the case at first. But once the customer went to remove the seals and examine the merchandise, it was discovered that the bulk of the intended contents were missing. As it turns out, the security seals – which had seemed legitimate – were fakes, the result of 3D printing technology.

Cargo thieves can use 3D printing to create fake but convincing security seals.Cargo thieves can use 3D printing to create fake but convincing security seals.

The problem is not just that this incident happened in the first place – it’s that carrying out this crime wasn’t especially hard. As SpedLogSwiss – a logistics company that discussed the incident – pointed out to Securing Industry, the 3D printing process that created the phony seals can be carried out in as little as 10 minutes. With this expedient and convincing means of fakery out there, it’s not surprising that criminals are looking to deploy it.

“The advantages of this technology have already been discovered by the organized crime,” SpedLogSwiss stated to Securing Industry.

For manufacturers and retailers, this could spell trouble, since the ability of criminals to create fraudulent but realistic-looking security seals in a short time means that the amount of cargo theft could increase dramatically. One key solution to this growing problem lies in deploying better safety seals.

The importance of leveraging a trusted security seals provider
Here at CONTROLTEK, we’re security seals experts, and our huge range of seals can be applied to any job. Our experience and continued dedication to developing top-tier seal technology means we’re able to offer customers seals that won’t be tampered with in the first place. Here are some of the features our various seals have that help stop the tampering that accompanies a successful cargo theft:

  • Stainless steel spring locking mechanisms, such as those offered with our ShurLOK and j-LOK products make tampering a very difficult feat.
  • Tamper evident sealing like the kind our TapeLOK sealing tape provides. This sealing tape functions to display a hidden VOID message if it’s tampered with in any way, which can prevent the same confusion that arose during the pharmaceutical cargo theft.

Don’t let your shipment fall victim to increasingly tech-savvy criminals. Confront these crooks with shipping seals that are even more advanced. With our wide selection of options, CONTROLTEK can help your shipments get there intact.