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CONTROLTEK Offers Virtual Site Surveys to Better Serve Retailers

BRIDGEWATER, N.J. (Jun. 4, 2020) – CONTROLTEK a leader in retail asset protection and security solutions, adds virtual site survey services for examining loss prevention solutions to better support retailers while keeping a commitment to the health and safety of employees and customers.

“Retailers are preparing their stores for reopening and the anticipated increase in theft issues and health and safety concerns. We want to allow them to examine asset protection solution options without having to wait for lifted restrictions or be concerned about exposing the health and safety of their employees,” said Rubin Press, vice president, global sales at CONTROLTEK. “We’ve simply taken our LP Professional Services and made them virtual to meet the needs of our customers.”

“Our Customer Success organization’s many years of experience operating remotely has allowed us to provide uninterrupted and responsive customer support during this difficult time,” said David Hardeman, CONTROLTEK’s director of customer success. “We conduct the virtual site survey with the same First Time Right approach and level of service our customers would experience in-store. Our certified representatives know the right questions to ask to understand our customer’s challenges, and which loss prevention solution would work best in their particular retail environment.”

“This new service offering is another way we continue to support our customers amidst the challenges brought on by the pandemic, while helping them prepare their stores and protect their assets,” said Rod Diplock, CEO of CONTROLTEK. “Thinking differently to evolve and improve our operations has also allowed us to keep our employees working while ensuring their health and safety is protected.”

About CONTROLTEK’s Professional Services and Virtual Site Survey

Our First Time Right™ Systems Deployment and Professional Services streamline the process of implementing a new loss prevention technology, making your life easier. Our team of retail and technology experts are with our customers every step of the way. During the virtual site survey, our Professional Services team conducts a video conference survey examining the store and providing loss prevention solution recommendations. For more information about our Virtual Site Survey and Professional Services, visit the CONTROLTEK website.

Tom Meehan and Rubin Press examining RFID technology in an innovation lab

What is RFID & How Does RFID Work?

by Rubin Press, Vice President of Global Sales at CONTROLTEK

Radio frequency identification, more commonly known as RFID, has been around since World War II and used in many settings and applications. In the last 20 years, the developments in the technology have made RFID available in the retail industry.

How RFID Works

RFID consists of an RFID reader and a tag with an RFID chip and antenna. The reader sends out a radio frequency (RF) signal and waits for any tags in range to respond. The tags used in retail are typically passive tags and require no battery, and the RF signal sent from the device powers the chip on the tag to enable it to respond. One of RFID’s greatest advantages is that it does not need to “see” a tag to detect it. This means a tag can be read through product packaging, inside a shopping cart, or even through clothing, which allows for a very quick reading process.

An RFID tag also contains information about the asset, compared to traditional EAS tags which cannot carry information at all. This means that the company will always know where an asset is, which is a great benefit in asset protection and store operations.

RFID Applications

RFID was first introduced as a way to improve inventory accuracy, not to reduce shrink. However, retailers who implement RFID in their store locations have seen shrink decreased by an as much as 55 percent. RFID tags and systems can act in the same role as traditional EAS tags and systems while also having the ability to provide much more information to the retailer. For example, if an asset with an RFID tag leaves the store without being paid for, not only will the tag trigger the alarm, but employees can see exactly which product left the store, making it easier for them to ensure all the missing items are recovered. This also provides retailers with insight into what stock may need to be replenished, in turn minimizing the loss of future sales revenue.

RFID technology is also a huge advantage for supply chain management. RFID tags can provide important data for lost items because assets can be tracked from source to sale. Considering that many assets begin their journey with overseas manufacturers, then pass through several ports, customs checks and logistical channels before actually reaching a store floor, RFID can be an invaluable technology for supply chain asset protection.

RFID Systems & Tags

RFID systems can be tricky and expensive to install. However, here at CONTROLTEK, we make the process easy. From start to finish, we focus on your business goals and budget so you can protect your profitability and enhance your customer experience. And with our First Time Right™ approach, over 97 percent of our installations are fully completed on the very first visit. Contact us today for a free quote!

Rubin Press against a dark blue background with the CONTROLTEK logo

CONTROLTEK’s RFID Veteran Rubin Press Publishes Educational Article Series

BRIDGEWATER, N.J. (Jan. 23, 2020)Rubin Press, vice president of global sales at CONTROLTEK, has published the first part of a series of articles about RFID technology. In his articles, Press uses his technical expertise, developed from years of experience partnering with retailers to implement the technology to improve their operations, to explain how RFID technology works and the endless potential for retail and other industries.

“Rubin has a great understanding of the many possibilities of RFID technology, not just from a sales standpoint but as an innovator,” said Tom Meehan, CFI, chief strategy officer at CONTROLTEK. “Since he has returned to CONTROLTEK, we have met with many clients to learn about their challenges and collaborate with them to come up with new approaches to their problems.”

“RFID is no longer the future, it is the present,” said Press. “From the many benefits in asset protection and inventory management to improving merchandise availability and providing a more seamless customer experience, the technology has endless potential for solutions for loss prevention and other industries. RFID technology is a scalable, omnichannel tool that can help professionals across multiple industries combat their ever-changing environments while meeting and exceeding customer expectations.”

The first article in Press’s series “What is RFID and How Does RFID Work?” has been published and can be found on the CONTROLTEK company blog.

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About CONTROLTEK
Since 1976 CONTROLTEK has been a global leader in tamper-evident security packaging, helping banks, armored couriers and retailers transport cash safely and securely. The company’s expanding line of inventory protection and visibility solutions also helps retailers protect their merchandise better and run their operations more efficiently. As a second-generation family owned business, with a history of stable growth and a reputation for strong customer focus, CONTROLTEK continues to deliver on its mission every single day: to provide solutions that protect and to always deliver on their promises.

Media Contact
Nathalie Schrans
Content and Social Media Manager
(908) 603-2704
Nathalie.Schrans@controltekusa.com

5 tips to prevent the habitual shoplifter from making off with your merchandise

Shoplifting is a crime, but for many, it's also a compulsion and an addiction. As the Mayo Clinic points out, kleptomania is an impulse control disorder. It causes people not only to steal, but to continue doing it. For retailers, this kind of person is a major headache. 

As loss prevention professionals know, one of the main problems with habitual shoplifters isn't just that they steal frequently, but that they're very good at getting away with it. A shoplifter who steals out of habit is someone who's spent time learning to evade store security measures. According to industry statistics, the habitual shoplifter engages in the criminal act 1.6 times a week. And when you consider that there are 27 million active shoplifters out there, that adds up to a whole lot of business losses. 

"Businesses need to take merchandise protection to the next level."

For retailers and other enterprises, broad security measures won't work in nabbing practiced shoplifters. To deter thieves who steal out of habit, businesses need to take merchandise protection to the next level. Here are five ways to do that:

  1. Rollout RF pedestals: RF pedestals like the i30 Gate use a system of embedded electronics to detect if thieves are taking stolen merchandise out of the store. As a tool, it can be easily integrated into a store's existing network, and its physical presence in a store also provides a strong deterrent for potential thieves.
  2. Put RFID overhead readers in place: A RFID-based solution, overhead readers like the Nedap !D TOP offer retailers continuous visibility into store merchandise for easier tracking. Conveniently, these readers can be mounted on the ceiling, allowing for easier flow of customer traffic.
  3. Defend merchandise with ink tags: Habitual shoplifters are motivated by the idea that they can't get caught. But your store can put a swift end to that by catching them red-handed. Exploding ink tags like the SPITFIRE can help quash a shoplifter's feeling of immunity to capture.
  4. Keep track of inventory with handheld readers: Unfortunately, it's not only outside people who shoplift – employees do it too. This is a problem that's often harder to detect, but better inventory oversight is a good way to prevent this type of internal loss. Handheld readers like Nordic+ and Nordic ID Merlin are an efficient and user-friendly way to keep tabs on inventory.
  5. Retailers should take a hard look at their current loss prevention practices to reduce shrinkage.Retailers should take a hard look at their current loss prevention practices to reduce shrinkage.

    Use inventory software to see everything: Inventory and asset tracking software is a loss prevention professional's best friend. This type of software provides a constant snapshot of the items a store has stocked. With this solution on hand, any inventory discrepancies can be quickly detected and dealt with.

At CONTROLTEK, our goal for the past 40 years has been to provide industry-leading security solutions to a global client base. That's why we're able to offer loss prevention experts like you the tools you need to make your job easier. If there's one partner your business needs to keep habitual shoplifters away, it's us.